The Value of CBIS to your Clinical Practice

CBIS certification has raised the industry standard for educational pursuit and knowledge acquisition. Importantly, it has numerous benefits for the individuals who seek the certification.

1. It will enhance your clinical practice!


Becoming a Certified Brain Injury specialist will connect you to a wider network of other professionals in the brain injury rehab field. Currently, there are over 7,000 CBIS’ practicing here and internationally- and they are all linked through the attainment of this credential! Being a part of this network can help you problem-solve various challenges that can pop up in practice, learn about resources and tools helpful to practice, and initiatives that you may not otherwise have known about. 

Once you become a CBIS, you automatically gain a subscription to the Journal of Head Trauma Rehabilitation, which will help you to stay super current on the best brain injury rehab and resources that are upcoming in the field. 

Staying up to date on the evidence is not always easy- read this for three ways how!

And of course – there is the focus that requires to maintain your Certification status! In order to maintain the CBIS credential, you must take 10 hours worth of continuing education per year related to ABI practice. Those resources must be from current material – published or presented within the preceding three years. This means that once you gain your credential, you are forced to stay current and on top of new advances – sealing your status as a specialist!

2. It makes you a more well rounded clinician

The CBIS specialist course and exam does not only discuss Traumatic Brain Injury (TBI) but also non-traumatic brain injuries (NTBI) – which can sometimes be missed in BI practice. The Certified brain injury specialist course and exam also requires the learner to be versed in mild, moderate and severe injuries – and even touches on disorders of consciousness. This makes us, as clinicians, step outside of our comfort zones and learn more about populations and conditions that we perhaps might not normally have examined. 

Brain injury-serving organizations value hiring and training CBIS certified staff, because it allows them to work with and promote clinicians who understand the unique needs of persons recovering from brain injury and staying abreast of current resources in the field. By becoming more well-rounded, you are also establishing your own value as a clinician- go you!

3. It will empower you to develop programs/problem solve

As a certified brain injury specialist – your knowledge goes beyond management and treatment, and expands into advocacy, visibility, accessibility and systemic issues. This places you in a great position to develop brain injury specific programs for your facility, hospital, clinic or community! You will be able to examine the programs from a larger scale and perspective and look beyond your own practice, into the issues facing the brain injury community.

You will also be able to examine barriers to supportive programs where you work, and have knowledge and resources to be able to roll out initiatives and education in your clinic. This will help empower your colleagues on a larger scale, and create more effective outcomes for all clinical staff and patients. 

 Become a CBIS… and super-charge the way you work!

4. Make you a more effective educator/advocate

The act of studying, staying up to date, and being part of a network of like minded clinicians will have another side effect – it will naturally make you a great advocate. You will have the tools you would need to educate patients, family members, and your own colleagues, about what is supportive, appropriate and what is the most cutting edge in terms of interventions and treatments. 

Also, you can further advocate and educate by initiating or running a local brain injury support group – another aspect discussed in the CBIS Training course! Facilitating a group where those who have lived with brain injury can share successes, challenges, resources and more will be an incredibly empowering and positive addition to your clinic or community. 

Obtaining your CBIS really sets you apart from your peers and shows that you are committed to keeping your clinical skills with the ABI population sharp. It can inspire confidence in your patients and their families and give you the tools you need to assist your patients recover. 

Interested in becoming a CBIS? Check out the Certified Brain Injury Specialization (CBIS) Training

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Learn How to Maintain your CBIS Certification

So you have done your prep course, studied your head off, and passed your Certified Brain Injury Specialist (CBIS) credential exam – Congratulations!

Now as a practicing CBIS, what do you need to do to maintain your certification?

What do I need to do to maintain my CBIS?


In order to maintain your credential, you have to do 10 hours of continuing education per year related to acquired brain injury.  That education has to be a mix of at least two different mediums – webinars, live courses, journal articles, etc.  For example, you can’t do 10-hour long webinars and count them all – you have to have a mix. 

Once you complete your 10 hours of education, you have to complete your recertification application, and pay the recertification fee ($70) – that’s it! 

Having and maintaining your CBIS really encourages you to keep up with current research related to ABI, new evidenced based initiatives,  and makes you stay at the top of your clinical game. 

Can I use a mixture of resources to maintain my CBIS?

Yes!  You need to obtain the necessary CEUs from at least 2 different mediums such as webinars, journal article reviews, attending conferences, etc.  This ensures that you’re always expanding your ABI knowledge from a variety of different sources.  

Where can I find high quality CEUs to help maintain my CBIS?

Allison provisional brain injury certification and CBIS journal club

ARC Seminars offers a variety of live and pre recorded CEUs (check our courses) that can help you maintain your CBIS credential.  Also, offer a free journal club that counts for 1 hour towards your recertification!  All CEUs have to be acquired brain injury related.  Keep in mind any courses taken prior to obtaining your credential do not count towards your recertification (which includes the CBIS exam prep course itself).

Are there are free resources to help maintain my CBIS?

Yes, here is a link to download our FREE CBIS Starter Pack, which includes lots of great information about the CBIS credential, as well as some excellent clinical resources for immediate use.

Watch the video below for more information!

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How to be ready for the CBIS Exam!

There are a few ways you can prepare for the CBIS exam – you can do self-study with The Essential Brain Injury Guide 5.0 (the CBIS textbook/reference), OR you can attend a CBIS training session with a Certified Brain Injury Specialist Trainer (CBIST). 

So you have studied and even taken a CBIS course, but what to expect now? 

In order to take the CBIS exam, your application has to be approved by the ACBIS – you can’t take the exam in the online ACBIS portal until you get the seal of approval from them.  You can check your applications status either in the ACBIS application portal, or by emailing

The ACBIS now utilizes an automated proctoring system so you can take the exam whenever you feel ready – keep in mind though that if you take the exam at night or on a weekend, you’re going to have to wait until the next business day to get any type of assistance in the event there’s a technical hiccup.  In the ACBIS portal, there’s instructions on how to check and prepare your computer to make sure everything is going to work well when you’re testing

Need to take a review course? Check out – the Certified Brain Injury Specialist live course AND Exam!

Who is eligible to take the exam?

  • Applicants must have had 500 hours of currently verifiable direct contact experience with people with brain injury.  Experience can be paid employment and/or academic internship.
  • Qualifying experience must include formal supervision or have been conducted while the applicant operated under a professional license.
  • Volunteer work and other personal experience does not qualify.
  • Applicants must have a high school diploma or equivalent.

How does the exam work? 

The exam is 70 questions, multiple choice with 5 possible options.  Be sure to read each question carefully as there can be some tricky language such as “except”, “all of the above”, “none of the above”, and “A and B ONLY”.  You must achieve 80% or above on the exam to obtain your CBIS credential.

Still have questions? Have a look at our CBIS FAQ page!

How long should I study for the CBIS exam?

This is a question that we get often, but that there isn’t a direct answer for… Do some self-reflection and see how you learn best.  Think back to the last time you had to study for an exam in college – did you notice yourself re-writing your notes or making your own outline?  Did you use a highlighter and post-it flags?  Did you repeat stuff aloud as you were reading it?  If you feel you’re more of a ‘visual’ learner, you may find yourself using highlighters and rewriting the outline to structure things so it makes more sense to you. 

People who take a CBIS course will also connect with others in the class and form study groups – it’s never a bad idea to get to know your fellow participants!  There’s no prescribed amount of time it takes to prepare – again, you have to think back to the last time you were in college and how long it took you to feel prepared for your classes, assignments, and exams. 

If you took a prep course, it’s a good idea to schedule the exam within 2-3 weeks of the end of course so the information is still fresh in your mind.  Taking time to prepare is good, but taking too much time can blur all of that good info you’ve got stored in your noggin.  

Are there any resources to help me take the CBIS exam or prepare?


ARC Seminars offers a 2 day, 13 hour long exam prep course that comes with a variety of resources, study guides, and as well as access to an experienced CBIST who can help you navigate preparing for, and obtaining your CBIS credential.  

The CBIS prep course has a live and a self-paced version – so whatever your study style, we have something for you! Have a closer look right here – CBIS Training course & Exam

You can also find a Facebook Group with lots of CBIS and CBIS hopefuls, where you can ask questions, get study tips, and discuss clinical situations with other neuro peers! Check it out right here!

You can contact us below if you have any more questions, or reach out to Good luck!

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Mirror Therapy for Successful Rehab: You Might be Missing the Bigger Picture

Whether you’ve used it in your occupational or physical therapy practice, seen it in an article or heard about it on television, the words “mirror therapy” likely aren’t unfamiliar to you.  But unless you’re a therapist with all of the answers (and if you are, please reach out to me. I have questions) there’s a good chance you’ve had less than amazing success with this technique or are just fuzzy on the details for using it.  I mean, the concept is great, right?  But when you get to the nitty gritty…how and why does this technique work?


Mirror Therapy is just one aspect of something called Graded Motor Imagery

Graded motor imagery is a rehabilitation program that has been shown to be effective in treating complex/chronic pain and movement issues including stroke.  It is broken down into three aspects – laterality, explicit motor imagery, and (you guessed it) mirror visual feedback (better known as mirror therapy). That’s right – if you’re trying mirror therapy & not seeing results, it might be because you’re missing the other two pieces!  This top-down treatment approach aims to normalize central processing, correct cortical changes that occur secondary to complex and chronic pain, and decrease the patient’s experience of pain with the added benefit of normalized movement patterns.

Looking to dig deeper into stroke rehab techniques? Look no further…

Defining Laterality

This is left versus right discrimination.  Research has shown that people experiencing pain have decreased accuracy when identifying an image or body part as being right versus left.  As you may have seen in practice, patients with neglect are often challenged to correctly identify their left side versus right side or to attend to task items on the left versus right.

  • You can assess your patient’s skills with laterality by asking them to identify their own body parts as right versus left, images of body parts as right versus left, and ability to  locate right or left task items correctly when cued.
  • Laterality cards showing images of right and left body parts can be correctly identified and sorted – upgrade this activity by requiring increased speed.  Be sure to mark how many your patient was able to sort correctly and how long it took them as this makes a great goal!


Explicit Motor Imagery

This is creating a clear mental picture of a movement or activity – actively envisioning the affected body part completing without pain or restriction.

  • This step has been postulated to activate mirror neurons – these neurons help us learn through observation and imagination and have been even shown to activate with auditory cues!  This is thought to stimulate the motor cortex in a meaningful way – almost as if the movement was actually occurring successfully and without pain.
  • Have your patient imagine a very particular task – you can assess their skill with this by asking them to verbalize what they are envisioning with detail.  Demonstration may be effective for your patients here as well to help them independently envision the task at hand.

Mirror Visual Feedback

(Mirror Therapy) Using a mirror to “trick” your brain into thinking the affected limb is moving without pain/restriction by moving the unaffected limb. This is most effective if the affected limb is moving as well.

  • Begin with having the patient observe their functional limb complete a movement or task through the mirror.  If the patient is able to do this without pain or discomfort – progress to moving the affected limb while looking at the unaffected limb in the mirror.
  • This aspect of graded motor imagery is thought to provide strong sensory input that reteaches the brain how to move without pain or limitation.

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Mindfulness & Concussion: How can we use it effectively?

As PTs, OTs, and SLPs who work with people who have sustained a concussion of mild brain injury, we are very well acquainted with ‘traditional’ treatment strategies, including vestibular rehabilitation, visual impairment interventions, and even headache management.

In a busy and functional-goal-heavy environment, it can be easy to get so focused on measurable outcomes that we do not consider slowing down and integrating mindfulness and meditation as a skilled concussion intervention… But should we?

Concussion and mTBI

Concussion/mTBI and PCS – the persistent constellation of symptoms that can impair function for those post injury – present a wide range of symptoms. Many of these can be ‘invisible’ symptoms, such as headache, sensory intolerance?, difficulty in executive function, metacognition, and concentration. Difficulty or inability to perform at this higher level can have a devastating effect on the individual– deeply impacting their self-esteem.

In fact, depression can occur in over 50% of people who have sustained a concussion. This suggests a link between brain health and mood, as well as between perceived self-efficacy, or difficulty completing tasks, with mood. This correlation is high enough to be a real concern to clinicians working in the mTBI population.

Why mindfulness?

Mindfulness has received attention in the medical and scientific community for the past few days, as it has been shown to have a direct effect on grey matter growth.

Mindfulness has been proven in  a variety of fields to boost neuroplasticity and actively work on brain regeneration post injury. It is also shown to increase brain activity in areas that may be protective against cognitive decline related to aging– another important consideration for those post mTBI, as dementia is more prevalent in this group.

Integrating mindfulness into your practice with patients’ post-concussion/mTBI can have multiple benefits! 

Mindfulness is shown to improve many of the areas that can be impaired post-concussion; including attention, memory, frustration tolerance, mood, metacognition, and executive function.

How can I incorporate mindfulness into concussion practice?

Using mindfulness may seem intimidating initially, but can be straightforward to include in practice in many ways – no matter what profession you approach it from!


In the realm of Concussion rehab, physical and occupational therapists may be targeting dizziness, balance impairment, and oculomotor function. Balance impairment and increased falls risk is reported in 30-50% of those who sustain a concussion.

Traditional balance rehab programs may have a place, but consider including mindfulness-based-practices into your therapy as well!

The positive link between mindfulness and body awareness, pacing, balance, and falls risk has been well established – brief sessions of ‘mindful movement’ can have lasting effects on body awareness, postural control, and balance. Mindful movement refers to engaging in different movements and exercises while engaging full attention to the movement of the body and breath.

The practice of mindful movement can even begin seated, where the person may notice the weight of their limbs and then transition into movements. Physical Therapists can assist their patients with these interventions and set them up with HEPs that include mindful walking programs, meditations, and yoga.

This study even demonstrated increased use of external focus strategies in those whose balance was impaired, supporting that even the shortest of mindful attention practices can greatly improve balance overall! 

Read more about how to use attentional focus here!

Mindfulness based yoga has a plethora of benefits to improve balance and decrease falls risk, as well as improve overall mood and self-efficacy.


Pain, specifically headache, can be a recurring complaint for those post-concussion. Mindfulness practices that focus on breath work, relaxation of tense and tight muscle areas, and release of stress associated with chronic pain, can help alleviate this with your patients.

The link between pain relief and mindfulness is more complex than at first glance – and works on a multitude of neurophysiological pathways! Opioidergic mechanisms have been shown
to mediate analgesia through attentional control, meaning that the using attentional control can quite literally change the brain mechanisms to be able to control pain.

This astounding fact may have clinicians asking – why hasn’t mindfulness been taught to therapists as a keystone intervention?


mindfulness concussion sleepSleep disturbances are a common complicating factor for those post mTBI- and are thought to be related to circadian rhythm shifts. Up to 70% of people post-concussion continue to show sleep disruptions months post injury, with consequential fatigue impacting their daily life.

Mindfulness meditation practice has been shown  to have a significant effect on sleep quality in the treatment of those with sleep disturbance.

It goes without saying – if our patients are unable to sleep, or are extremely fatigued, that they are going to be less able to engage in a therapy program; be more at risk of falls and accidents, and have a domino effect of undesirable consequences. Therefore, addressing sleep hygiene should be top of mind for clinicians who work with those post mTBI.

How can you incorporate mindfulness into sleep therapy? Teach your patients Progressive Muscular Relaxation, diaphragmatic breathing, and attentional focus strategies that they can use at night. If they have a device that can play a podcast or music, they can incorporate this as a guided meditation to further improve their practice.


Mindfulness Concussion DepressionIt is no doubt unsurprising that depression is an issue that affects about 50% of those post mTBI. As stated previously, depression can occur because of physical changes in the brain post injury – suppressing neurotransmitters that regulate mood; from trauma related to the injury; or as a response to low self-esteem and self-efficacy, and what the person perceives as “lost.”

Knowing, as we do, that mindfulness can effect actual changes in brain chemistry, it follows that it can be a powerful tool in assisting with depression management. MBCT (Mindfulness Based Cognitive Therapy) has been shown in some research to prevent depression recurrence as effectively as antidepressant medication.

Powerfully, mindfulness can teach our patients how to recognize their unhelpful thinking patterns, and engage with their mood in a more constructive and empowered way; as well as emphasizing self-compassion.

As therapy professionals, we may be familiar with the term ‘therapeutic use of self;’ practicing self-compassion and mood stabilizing mindfulness with your patients can fall squarely into this category. Furthermore, it may have knock on effects to the rest of your patients function and engagement in both their therapy and their community.

Cognitive impairment

Mindfulness Cognitive ImpairmentFinally, the cognitive impairments associated with mTBI and concussion can also respond extremely well to the integrations of mindfulness. Mental fatigue has shown to be improved through use of mindfulness based stress reduction; and cognitive performance overall also shows improvement with use of these techniques.

Verbal learning, memory capacity, and attention correlate positively with treatment; which again is incredibly important to clinicians working rehab – if our patients are having trouble with concentration, recollection, or processing of instructions, then incorporating brief mindfulness breaks or mediation prior to challenging tasks may boost their outcomes.

As you can see, many of the functional goals that we may set in therapy can be complemented hugely through the incorporation of mindfulness-based practices. Given the strength of the research, it makes sense that every clinician working with concussion and mTBI should consider mindfulness as a therapeutic complement.

To learn more about Practical Approaches to Concussion Management, check out our course on the topic, right here!

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Social Skills post ABI – this tool is a game changer!

Utilizing the Real-Life Conversation Skills Video Course to Navigate Comfort, Stretch and Panic Zones in Social Skills Development for Individual with ABI

Comfort, Stretch and Panic Model

One helpful model for understanding personal growth within the context of social skills development post ABI is Karl Rohnke’s Comfort, Stretch and Panic model, which was developed based on the Yerkes-Dodson law. This law posits that peak performance happens when people experience a moderate amount of pressure.

According to this model, when we either fail to challenge ourselves or become overloaded with pressure, our performance and chance of success will decline. With this in mind, the key to social success is to approach social opportunities that will push us without taking us all the way into a place of panic. For those with acquired brain injury (ABI), this model can become a helpful tool for reintegrating socially back into society. 

The Real-Life Conversation Skills Video Course (part of the Real-Life Social Skills Academy) is a key growth tool for this process, providing users post ABI with concrete, step-by-step breakdowns of conversation skills, video examples of these skills being role-played as well as clearly defined challenges for practicing in the real world.

What do each of these zones look like?

Comfort Zone

social skills waving hello

The comfort zone is characterized by familiar activities or social interactions that are routine for us. Examples might include: waving hello to a long-time neighbor, talking with family members around the dinner table or joking around with familiar classmates/friends in the cafeteria. 

These interactions may not be the simplest to an outside observer, but they are ones that we have done many times and are confident and comfortable with. We feel calm and competent when we are engaged in these activities or enter conversations with these people. 

For most of us, comfort zone activities and interactions will form most of our day to day lives. This is typical and expected. Comfort zone interactions are safe, reassuring and recharging. They are very important for our mental health and well-being. However, it can be a red flag when we find ourselves or our student rarely or never venturing outside of our comfort zone socially. 

Unfortunately, for many of those with ABI, even activities that previously fell in the comfort zone may become more challenging. Their comfort zone may “shift” and a new level of social expectations may need to be established. 

Stretch Zone

social skills post ABI

When we are in our stretch zone, we challenge ourselves with activities or interactions that are outside of our usual comfort zone. For instance, we may go up to a less familiar neighbor and say “hi” or we might sit with a new group of students in the school lunchroom. 

Many of the challenges in the Real-Life Conversation Skills Video Course are geared to provide stretch zone opportunities for users, in order to gradually push themselves into new social territory. 

In the stretch zone, we do not feel panicked and overwhelmed, but are able to step up to the challenge. We may even find a rush of extra motivation and enthusiasm. Often, we need to practice developing a mindset of persistence prior to engaging with activities or interactions that fall within the stretch zone. Otherwise, we may find ourselves bailing out whenever things get a little unfamiliar or uncomfortable. This can be especially true for those with ABI, as activities or social interactions that were once fun and simple may become much more difficult and exhausting.

Panic Zone

When we are in the panic zone, we become completely overloaded and overwhelmed. We are swamped with fear and may enter a fight, flight, or freeze mode. We run on high alert. Being in this zone for extended periods of time often negatively impacts of sleep, mental health, and energy levels. 

When we find ourselves feeling this way in a situation, it may mean that we overloaded our current skill capacity. It would likely be best if we take a step back. Socially, this may mean that we entered a situation or interaction that we were not ready for, and as a result feel trapped or overwhelmed. Social anxiety often manifests because we placed ourselves into difficult or unfamiliar social situations without enough practice or skill-building beforehand. 

The Real-Life Conversation Skills Video Course aims to help those who take the course gain knowledge and watch examples of various conversation skills being utilized with the aim of reducing anxiety in users to help them be more successful in social situations when they venture into the real world. The course is one tool that can help users with ABI avoid entering the panic zone in various social settings, as they will have already seen examples of how to navigate these situations and have a step-by-step plan for how to approach others. 

Check out some of our Brain Injury resources here!

Factors to Consider

Social Skill/Practice Level

Reflect on how much we have practiced various social skills prior to entering real life situations. Role-playing, video modeling, practicing with more familiar friends/family, (all of which are components of the Real-Life Conversation Skills Video Course), etc., can all be helpful tools to prepare us for stretch zone type social interactions. Social skills groups can also be helpful, safe, semi-structured places to grow in our social skills with peers, especially when we are relearning skills following an ABI. Many cities even have specific ABI support groups that one can join. 

Know Our Own Personality

Consider our own personality type. Are we more introverted or extroverted? Do we do better in group situations or 1:1 conversation? How has our personality changed post-ABI? What types of topics would we enjoy talking about with others? The more we know about ourselves, our own strengths and personality type, the more confident we can be entering into a new social situation.

How Are We Feeling Today?

Are we well-rested or fatigued? Are we feeling extra anxious today for some reason? How is our mood? Mood and fatigue levels can be heavily impacted by ABI, and these are all important emotional factors to consider before jumping into a stretch zone social activity.

How Challenging is the Social Situation?

Also, it is important to be aware of the complexity of the social situation. This will vary for every person and is often based on the previously discussed factors listed above. Of course, no single video course or peer group can prepare someone for every complex social situation they might encounter. Nonetheless, the Real-Life Social Skills Video Course does incorporate a variety of common situations that one may encounter in real life. The course is geared to be realistic and aimed for a target audience of older students and adults who may have had an ABI – avoiding many of the “kiddy” trappings of other social skills-focused curriculums. 

And of course, it is important to remember that what is incredibly challenging for one person may be routine for someone else. In general, though, being around fewer familiar people and within a larger group will be more challenging. Specific work or school groups can also have special rules that are more difficult to navigate. The Real-Life Conversation Skills Video Course will help you learn or relearn many of these hidden rules. 

Keys to Finding the Stretch Zone

1) Be aware of when you’re stuck in a social comfort zone and be willing to challenge yourself. 

2) Have a social skills coach, therapist, friend or other person in our lives as an outside perspective to provide us with encouragement to push ourselves forward socially.

3) Order the Real-Life Conversation Skills Video Course or a similar course in order to relearn, review and gain helpful skills in advance of entering more challenging real life situations. 

4) Start out small and take baby steps. Try one new social opportunity each month – whether joining a new ABI support group, signing up for voice lessons, taking a community art class or anything else that is new and intriguing. The possibilities are endless. Start with something small and build up. For instance, your first stretch zone activity would likely involve meeting one new person or a small group rather than presenting a speech to an audience of 500 people. 



social skills ABI video courseJohn Williamson, M.S., CCC-SLP

Owner, Lead Therapist at the Social Skills Laboratory, PLLC

Certified: PROMPT Level 1, SCERTS Model, Pivotal Response Treatment (PRT) Level 1, Pro-ACT, Non-Violent Crisis Prevention (CPI), LSVT, Youth Mental Health First Aid, Positive Discipline, LiPS by Lindamood Bell

Trainings: Social Thinking: Taste of Our Providers’ Conference, Unraveling the Mysteries of Social Communication Skills for Students with Autism Spectrum Disorder, Using iTechnology as Evidence-Based Practice to Meet the Learning and Behavioral Needs for Students with Autism Spectrum Disorder,  Social Thinking: Informal Dynamic Assessment and Core Treatment Strategies, AAC Across the Lifespan, Sensory Processing Disorder Symposium: Evidence-Based Practice – Evaluation and Treatment of SPD, Innovative Aphasia, AAC in Medical Settings, Special Education Law in Washington State and many more.

About Me:
I have extensive experience working with children across a wide age range with a variety of communication-related challenges. Previously, I worked at Lakeside Center for Autism and Neurodevelopment (now I-CAN) and at Children’s Institute for Learning Differences (CHILD) before starting my own private practice.

I am originally from Washington State and got my master’s degree in Clinical Speech-Language Pathology from Northern Arizona University before moving back to the Pacific Northwest. I also have my Certificate of Clinical Competency from the American Speech-Hearing Association (ASHA).

I am passionate about working with students and adults who have social skills challenges as well as other speech and language-related difficulties!

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Living with Brain Injury

Living with Brain Injury: A collection of insights we wish we had known along our journey with brain injury

“My brain is scrambled”, my husband sighs in frustration.

This is my cue to pause, step back, and reassess. Picturing Kyle’s overstimulated thoughts as a messy breakfast item is his lighthearted way of reminding me, “hey, I’m in here. I just need a little help sorting me out”.

While I would like to believe my work as an occupational therapist (OT) would make me a model spouse to a person living with a brain injury, I would be mistaken. Through assisting my husband with navigating living with a brain injury, I have gained small insights into caregiver burden, and grief that all the knowledge and training in the world cannot fully prepare you for.

Kyle is living with post-concussion syndrome (PCS- or mild brain injury) because of several concussions sustained during his time as a collegiate platform diver. PCS is a cluster of persistent symptoms a concussed person may experience, such as: problems with attention, memory, fatigue, sleep, headache, dizziness, irritability, or changes in mood or personality” (Kolakowsky-Hayner et al., 2010).

For those who experience a mild traumatic brain injury (mTBI), about 10-15% will experience any number of those listed symptoms chronically. Because these people may appear “normal” after initial recovery many struggle to manage the daily tasks and roles required for success in their environment.

In his junior year of college, Kyle sustained three concussions within roughly three months.

Initially he thought he had recovered, however, the repeated trauma within a short time frame left him with difficulty thinking, severe migraines, sensitivity to light, emotional instability, and difficulty managing his basic self-care. Life changed drastically. He medically withdrew from classes, moved back home for support, and began working with a concussion specialist. After several months of treatment and rest, he was able to return to school to finish his degree.  We got married, and started a new chapter in Tampa, FL. We both believed the worst had passed and things were “back to normal”.

living with brain injury

As life progressed, Kyle still endured occasional migraines, light sensitivity, and difficulties managing stress, but he was able to maintain a full-time job, a new role as a spouse, and engage in several sports related hobbies. Over a year after his presumed “recovery”, things began to change. The migraines became more frequent, his stress management was at an all-time low, and his short-term recall was getting increasingly worse.

For example, he would stare at the oven for several minutes knowing he planned to heat dinner – but was unable to turn it on to get started. Headaches and constant ringing in his ears would keep him awake for hours at a time, and sleep was very hard to come by.  He was emotionally withdrawing from daily challenges and would often catastrophize the most basic of problems. Fear that this was going to be our ‘new normal’ began to overtake us…

We decided to seek out medical management from a concussion specialist…again. After the initial shock of realizing we would likely be “managing” Kyle’s symptoms instead of “curing” them, we came to the realization we could make some small changes in our daily roles, routines, and communication to make a big impact on our quality of life.

living with brain injury therapyIn addition to Kyle’s regular visits to his concussion specialist, he also utilizes an acupuncturist, chiropractor, and photobiomodulation (lasers!!!) therapy for ongoing management of his PCS. At home, we began focusing on simplifying daily routines, lowering stress, focusing on overall wellbeing, and prioritizing communication. We were able to persist, but not without the help of our family, friends, and professionals who offered their continued support and guidance.  It truly does take a village.

Nearly a year later, Kyle is continuing to work full time, play recreational sports and is a proud new dog dad. While we continue to evolve, we have grown throughout this process (and probably will continue to).

We have morphed into better listeners, more supportive partners, and are increasingly empathetic towards the challenges of others.

We are strong in our belief that if we keep an open mind and positive outlook, we can continue to be successful in managing the daily challenges that Kyle’s PCS throws at us.

With all of this in mind, Kyle and I would like to share some of the lessons we have learned along the way. Our hope is to encourage, inspire, and empower persons with BI, their caregivers, and the professionals who are fortunate enough to work with them.  There is space within BI for joy, connection, humor, and growth. According to Kyle, “you can always see the light in every situation… even if you are photosensitive”.

Tips – and a few guiding thoughts:

Slow down

living with brain injury slow down

“It’s hard to explain that you’re confused about why you’re confused… it doesn’t make sense.”  During the several times discussing points for this piece, Kyle would mention how hard it is for him to explain his symptoms, their impact, and the toll they take on his relationships, roles, and self-worth. Our advice is to slow down. Slow down when things get tricky… when your person with BI becomes overstimulated, stressed, and runs into a “mental block”.

I often tell patients and family members to double the amount of time you usually need for a task after injury. You must drastically reduce your commitments, expectations, and daily goals to provide the time needed to best serve your person and facilitate success. This takes lots of practice and even more patience.

I particularly struggle with this since I like to set goals far above what even a neurotypical person may be able to complete in a day. Through mutual patience, reminders, and constant support from our loved ones, we continue to work towards a healthy balance of getting what needs to be done finished while pacing things to allow Kyle to be successful.

Healing is not linear

living with brain injury planning your day

Healing ebbs and flows.  One day may be 2 steps forward, while others may be one step backward. Kyle is at his best when he maintains a sleep schedule, exercises regularly, and has assistance with managing his daily stressors. I double check schedules, appointments, and provide reminders for various self-care things Kyle needs to do to keep moving forward.

With time, Kyle may need less support and oversight to be successful. One of the many things I do as a caregiver is to adjust the routine as needed to ensure Kyle’s success during the day. Each person’s brain is different, and every injury presents with unique characteristics that continually evolve as time marches on. What works for us may not for you, and that’s ok! A few strategies that have helped us along the way include checklists, identifying triggers that intensify symptoms, and limiting screen time.  Try ‘no TV Tuesdays’… it’s wonderful.

Ask questions, and advocate

living with brain injury advocate

Because people with BIs don’t have obvious physical signs, it’s important to recognize and advocate for your person. As Kyle’s mother best describes, “You feel completely discounted because people can’t see your injury. If you had crutches, you would give them a break.” While you do not need to go around shouting who has a BI from the rooftops (HIPAA, anyone?), it’s important that you educate, advocate, and openly discuss the challenges associated with BI as appropriate.

This could look something like researching public spaces with less stimulation or visiting at quieter times to reduce stress potential. It may also look like asking a restaurant manager for a quieter table, a doctor to provide a written copy of medical advice, or a cashier to be patient as you may need extra time to pay. In general, most of us want to be helpful to others and people do best when they’re well informed.  In those spaces that are not particularly comforting for a person with a BI, ask for accommodations – it can’t hurt!

It takes a village

Whether it’s a support group, online forum, or good friend who commits to regular coffee dates, finding support is key. Kyle finds support in mentors, his fishing and hockey buddies, and his most trusted friends. As a caregiver, I find mine in my sister, co-workers, and in reading other’s stories of overcoming and living with brain injury. Together, we find great comfort in our parents, spirituality, and our pets.

My mother-in law, Valerie, has been supporting Kyle’s recovery from day one. Her insights and encouragement help me to refocus on the important things by using her daily mantra, “we are choosing joy today”. Whatever support looks like to you and your person- find it, lean into it, and stay committed to investing in it. These will become the communities you cry with through hard moments and celebrate the victories.


Same team

It is easy as a caregiver to feel you need to micromanage each step of your loved one’s life. While this comes from a loving place, it is easy to get lost in this role and almost forget what your original purpose in the relationship is. Kyle often reasserts his independence in tasks when I rush in to “fix it” before he has even struggled. When it’s possible, let them try.

Allow self-efficacy – partnership and independence flourish within reasonable boundaries. We are thankful Kyle has recovered to the point of being able to work, drive, and function successfully within his roles with only minimal assistance, but we understand this may not be everyone’s story. We aren’t advocating for you to stop helping or supporting your person as needed, but we would like to challenge you to set goals toward the restoration of meaningful roles. This could look as simple as asking them to help fold the laundry, or as complicated as picking up milk on the way home from work. Show gratitude for the help they provide and remember you’re a team.

The ability to succeed alongside you will promote connection, confidence, and healing in all parties involved.

Put your own mask on first

You cannot help someone when you are not healthy. I cannot stress this one enough.  It’s hard to hear, and even harder to implement. As an OT, I work with family members and loved ones towards realistic plans for managing the burdens that come with caregiving. While caregiving can take any number of forms, one thing everyone has in common is the risk of burnout.

Initially when Kyle’s symptoms began to worsen, I put my own needs on the backburner.  I neglected both my physical and mental health and was not in a good place.  Several months ago, I went back to counseling to help me reorganize organize myself. We began our health journey, disconnecting regularly from screens, and decompressing from daily stressors. As a result of prioritizing my own health, and implementing one small change at a time, we are both better. I am better able to handle my own challenges while supporting his progress. Take the walk. Drink your water. Practice self-care and love. Ask for help when needed.


While living with brain injury is not something we would wish on any person, we are thankful for the lessons we have learned along the way. Finding joy and intimacy in each small moment and accomplishment has forged greater meaning in our relationships with each other and our support teams.

As Kyle continues his healing journey, we aim to grow in compassion, resilience, and understanding. We hope something from this piece may be helpful to you. We encourage you to use what is helpful to you and throw out whatever does not serve you.



This piece has been written in collaboration with, and inspiration from, my lovely husband Kyle:  who daily manages PCS… and being married to me. Both he does beautifully.

Hope Kennedy Blackwood;  MOT, OTR/L 


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Kolakowsky-Hayner, S. A., & Reyst, H. (2019). Glossary. In The Essential Brain Injury Guide, Brain Injury Association of America.

Shoulder Subluxation and Stroke: Can These Three Methods Save a Shoulder?

Shoulder subluxation after stroke can be quite puzzling for therapists to treat.  Can these three treatment methods save a shoulder?

How a shoulder subluxation rears its ugly head can vary greatly–it may develop more quickly with some patients than others, it may be painful or even go completely unnoticed.  As therapists, regardless of the how or when, we consistently try to prevent shoulder subluxation from happening and reduce the severity if it does happen… but are we truly being effective? 

Should we be grabbing that sling to support their shoulder?  Does e-stim help reduce the degree of translation? Is taping effective for prevention?  Let’s dive in and strengthen our evidence-based application.

For strategies on how to help your patients maintain dignity and respect when dealing with dysphagia after stroke, download our ‘Say This, Not That’ handouts here!

Why does Shoulder Subluxation Happen?

shoulder subluxation Glenohumeral subluxation happens in up to 81% of patients post-stroke.  The shoulder joint is multiaxial and has three degrees of freedom–flexion/extension, abduction/adduction, and internal/external rotation .  The joint relies on the rotator cuff musculature–supraspinatus, infraspinatus, teres minor and subscapularis– as well as other surrounding musculature to keep everything aligned and to give the joint the ability to have smooth and efficient arthrokinematics.  During the initial period post-stroke, when the affected side may be flaccid, the rotator cuff musculature is not able to provide the stability it normally does to the joint.  This instability combined with the pull of gravity and improper positioning can lead to lengthening of tissues and the separation of the humeral head from the glenoid fossa, also known as a subluxation. Flaccidity is not our only enemy when it comes to developing a subluxation.  Even if your patient has some degree of active movement in their affected arm, spasticity can also be a factor in developing a subluxation as it often creates a significant imbalance in the movement patterns of a joint or limb.  If the spasticity is strong enough, it can even pull the humerus out of alignment.   Subluxation may also be influenced by other predisposing factors, according to some research.  One study found that “subluxation occurs more frequently in patients with a known presence of fluid in the subhumeral and subdeltoid bursae and in patients with reduced functional capacity.”  This is interesting to think about and can lead us to the conclusion that there are multiple factors that can help us identify those who are at more risk of developing a shoulder subluxation… versus assuming the patient is at risk solely because they present with hemiplegia.    

What Interventions are Available…and What Do They Do?


Prevention & Management:  Slings are what we grab first, right?  In fairness, a sling or orthotic has been shown time and time again to be effective at reducing shoulder subluxation while it’s in place and worn correctly.  But there is no evidence that using a sling can prevent a shoulder subluxation from happening or that it can have a long-term effect on the reduction of an already existing subluxation.  One study compared 3 groups (2 with sling and 1 without sling) and found that shoulder subluxation seemed to reduce over time in the group of patients who did not wear a sling. This information alone should make us rethink our ‘one-sling-fits-all’ mindset!

Clinical Application:  It goes without saying that more research needs to be completed (as with many areas of practice), but we should always be striving to tailor our choice of interventions, so they are specific to our patient’s needs.   In the case of a sling, there is still a useful application even if it’s not going to make a difference in the degree of shoulder subluxation.  A sling could be beneficial in protecting your patient’s limb during transfers, or it may be helpful in reduction of pain associated with subluxation.  But if there is no pain and the limb seems to stay in a good position during functional mobility…leaving the sling out of it may be the way to go!


Prevention & Management:  There is minimal evidence clarifying whether taping is effective at prevention of shoulder subluxation, but there is plentiful research that indicates that taping methods–both kinesiology and inelastic tape–can reduce present shoulder subluxation and reduce pain associated with it.  Other studies found that while unable to prevent subluxation, specific techniques have been found to result in improvements in shoulder flexion and proximal arm function. Clinical Application:  With taping showing consistent results in the reduction of shoulder subluxation and pain, this should be a staple in your stroke rehab toolbox!  There may be a few reasons you wouldn’t move forward with this, such as patients with fragile skin or sensitivities to adhesives, but with the equipment being both inexpensive and accessible… we need to be moving our thoughts away from slings and more toward taping!


e-stim unitPrevention & Management:  Some studies have shown that e-stim combined with other treatments or approaches has been effective in preventing and reducing subluxation in the acute phase of stroke but has not been effective in the chronic stage.   Clinical Application:  Therapists have been using e-stim for many different indications for decades and we all know well that parameters matter if you want to achieve a specific purpose or goal.  The main consideration for e-stim with shoulder subluxation is timing!  If we can provide this treatment early in the patient’s recovery from stroke, we will have a better chance of preventing and managing shoulder subluxation.  If you can utilize e-stim during the acute or subacute phases in stroke rehabilitation, go for it!  

Where Do I Go from Here?

Make sure to look at your patient as a whole and see what they specifically need in their plan of care–a blanket plan of action will not be as effective as a patient-centered plan of care.  If you are treating your patient in the acute or subacute phase of stroke rehab, e-stim may be a great starting point as a preventative measure.   If shoulder subluxation is unfortunately already present, taping would then be a smart move to prevent further separation & pain prevention.  If that limb looks unstable during transfers or is causing high pain–it may be time to consider our old friend the sling. 

So, it’s all about being up to date with the latest research in combination with the clinical presentation and needs of your patient–if something is not working well enough to meet their needs, do not be afraid to move on and try something else!


If you are interested in learning more about Stroke Rehab and upgrading your practice, check out our fantastic, 7 Contact Hour course, In-Patient Stroke Rehab: 14 strategies to get your patient HOME!  to get great techniques and tips to get your patients back to where they want to be: back home!


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Fall Prevention: It is So Much More than Rug Removal

I’m definitely not saying rugs aren’t public enemy #1 when it comes to fall prevention–in fact my peers have joked before about my personal vendetta against the throw rug.  But fall prevention is a much bigger issue–falls are the #1 cause of injury, hospital visits due to trauma and death from injury among people 65 and older.  It’s time we take fall prevention one step further (but seriously, get rid of those throw rugs, people).

Falls are a Serious Cause of Injury

Especially if you’re working with geriatric populations. It is estimated that in a year, one out of every three older adults will experience a fall per year and that every ~11 seconds, an older adult in the US will be treated for injuries related to a fall.  Falls result in almost 3 million injuries treated in ED’s annually, including over 800k hospitalizations and 27k deaths.  If all of this wasn’t enough to stress the severity of falls–they also account for 48% of all acquired brain injuries. There are losses associated with falls that aren’t represented in many data points that are important for practitioners to be cognizant of– loss of mobility, independence, functional decline, mental health and overall quality of life–all things we aim to prevent or protect for our patient populations.

Well that’s intimidating—Who specifically is at risk for falls?

Is it helpful if I say everyone?  On a serious note, it is important to recognize that not just elderly people are at risk for falls.  People challenged with low vision, polypharmacy, balance and gait issues, and any impaired memory or mental status are all at increased risk for falls both within the home and community.  It may seem obvious that people with a history of falling are at increased risk–but even the first initial fall doubles the likelihood of subsequent falls–so it is worth the mention.  People with ill-fitting footwear are also at an increased risk for falls, so be sure to exercise extra caution with your slipper-loving patients.

Check out ‘Slippin’ on Slippers: How to reduce falls through footwear’ to learn more about footwear’s role in falls!

Fall Risks Within the Home

It can be terrifying for patients to consider the possibility of falling within their home–what is normally a safe space for them is suddenly a potential danger.  For good fall prevention interventions within the home, it will be important to empathize and respect your person’s potential hesitancy to make changes.  After all, if someone came into my home and tried to tell me my Target haul of decor was a potential safety hazard, I probably wouldn’t invite them back.

For fall prevention within the home, generally you will want to be sure that paths, stairways and any thresholds are clearly lit, secure and free of clutter.  If there are concerns about low vision or impaired perception, contrasting colored tape can be used to mark steps and thresholds.  Bilateral, sturdy handrails are ideal for any stairs or inclines.  Encourage your patients to reduce or eliminate floor clutter including shoes, decorations, power cords and the like.  Poorly lit areas and low-visibility areas like a tight bedroom space also present a fall risk.  Encourage your person to consider properly installed grab bars in the bathroom and educate them on safe use.  And it almost goes without saying–those loose throw rugs are a huge fall risk and should be secured down at all edges if your person is unwilling to part with them.

Fall Risks Within the Community

Falls within the community are difficult to track and therefore underreported, however people with good community mobility are naturally at a higher risk for outdoor and community falls.  Uneven pavement on sidewalks, lack of sidewalks or interruptions in sidewalk continuity and sloped surfaces are potential sources of falls.  Areas with poor lightning, poor drainage and potential for ice also increase the risks for community falls.  If you are working with a person that is an active driver, consider referring them to the CarFit program and ensuring their balance is strong enough for getting in and out of their vehicle.  Balance will be an important area to look at for persons mobile at the community level–looking at you, uneven sidewalks–to be sure they can navigate walking spaces that are not necessarily the safest.  Footwear with proper fit and traction for grip will also help reduce the likelihood of a slip and fall.



Assessments for Fall Prevention

There are a plethora of outcome measures for use to determine a persons’ potential risk of falling–check out these two resources here & here for some great measures.  These outcome measures should always be used in combination with skilled observation and clinical judgement in order to best determine someone’s fall risk and preventative steps to take.  Having a strong understanding of your person, their habits and lifestyle will aid you greatly in enacting fall prevention measures.

What fall prevention interventions can I use?

It goes without saying that your interventions should be tailored to the needs and priorities of your person, so keep that in mind while we suggest the following starting places.  In addition to the aforementioned education & environmental modifications, there are a few great interventions to check out for fall prevention.  Primarily, recognize that there is a way to fall right.  Reviewing and practicing with your person how to fall correctly, get up from a fall and ways to protect their body best in case of a fall is an excellent harm reduction method.  This can take some of the fear out of the potential of falling and empower your person to feel more secure in their ability to recover safely should a fall happen.  Reactive balance training can be a great way to improve your person’s ability to recover their balance and prevent falls in addition to strengthening full-body.  In addition to this, balance rehabilitation approaches in general are always a key intervention point for fall prevention.

Okay, I got it. Fall prevention is serious and not just limited to in-hospital and in-home measures…where can I find more information?

Thrilled you asked!  The National Council on Aging has amazing resources & educational information valuable for both clinicians and families.  USC Leonard Davis school of gerontology has excellent resources including state-specific links, considerations for patients of different ethnic backgrounds and economic backgrounds, and fantastic resources for home modifications.  They host an expert in home modifications for fall prevention monthly, so be sure to not miss out!

Learn More About Practical Aspects to Fall Prevention ?

At ARC Seminars, we’re here to empower clinicians to treat intimidating conditions. To continue your education and further develop your skills to treat patients with the best care possible, register for our self-paced webinar Update Your Care Plan: Balance Rehab today!

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Keeping Your Cool:  How to Stay Calm at Work in Healthcare

Someone once was quoted as saying “You can’t control what happens to you.  You can only control how you react to it.”  This statement couldn’t be more true… but especially when it comes to clinicians, working with those who have sustained a neurological injury.

Controlling your reactions is easier said than done. To stay calm at work requires not only patience, but also some intense self-reflection.  It is very easy to get wrapped up in your emotions when you are working in a high pressure, high stress environment (i.e., healthcare).  Not only do you have to manage the patients and their families, but there is also schedules, equipment, co-workers, deadlines… the list goes on.  The question that probably always crosses your mind is “How do I maintain my composure when something intense is happening?”.

Suppressing your emotions is any given situation is not healthy, but it is important to remember that there is a time and a place for everything… emotions included.

Our priority should be facilitating a calm environment filled with mutual respect and support for our patients as they recover.  At the end of the day, that is why we are all in healthcare, right?  Modulating our own behavior can have a positive effect on our patients, especially those who are having difficulty regulating their own behavior.

So how can we maintain a calm, cool, and collected demeanor in the face of adversity?  The Crisis Prevention Institute (CPI) is a really great resource regarding verbal de-escalation techniques and management.  CPI was founded in 1980 to give people the tools to better manage conflict, and they believe that empathy, compassion, and meaningful connections are powerful tools to maintain a safe working environment.

CPI suggests the following as being the “Top 10” De-escalation Tips:

  1. Be empathetic and nonjudgmental
  2. Respect personal space
  3. Use nonthreatening nonverbal
  4. Keep your emotional brain in check
  5. Focus on feelings
  6. Ignore challenging questions
  7. Set limits
  8. Choose wisely what you insist upon
  9. Allow silence for reflection
  10. Allow time for decisions

The tips listed above are really great actionable items you can use to stay calm at work, when someone becomes agitated, confrontational, or upset (these can also be useful outside of work as well!).  We need to keep in mind that our patients are probably experiencing the worst time in their lives – we are unfortunately meeting them when they are not at their best, and are probably going to be unable to reason and regulate their own behavior/reactions to things. It is up to us, the professional, to take a step back and have empathy for our patients (and their families!).

Interested in learning about becoming a Certified Brain Injury Specialist? Download the FREE, 16-page Starter pack right here!

In addition to those things from CPI that can be done in the moment when things are escalating, there are also other things we can be doing at work to ensure we will stay calm and be ready to implement our training when needed:

Get training… often.

A ‘one off’ training focusing on de-escalation is not sufficient.  A training like CPI is a great tool to have in your toolbox, but it is just that… one tool in your toolbox.  There are other programs out there as well such as Handle with Care, and NAPPI.  You have to choose the training that is being going to fit the needs of your team, and your patient population.  Also, consider how you learn best.  Some people enjoy going to a live, in person seminar while others prefer a self-paced course that can be completed on their own time at home.  There is not one ‘magic training’ that is going to be a one size fits all and it is very important you do your homework to see what is going to fit you best.  Lastly, make sure the ongoing education needed is something that is going to be feasible for you and your team/facility.  You do not want to set yourself up to fail with something that is not going to fit into your schedule well.

Function as a team.

Management of crisis situations should not and cannot fall onto one person.  It truly does ‘take a village’ to be successful and ensuring all members of your team are adequately trained and comfortable with your facility’s plan is paramount to success.  If you see a colleague in situation that appears it is going to escalate, hang around and hang back.  Stay within an earshot so that way you are able to assist if needed.  Try and let your colleague know that you are there for them to increase that overall feeling of security.  It can also help to have a designated group of staff that will respond to a crisis situation.  There truly is safety in numbers and knowing that your team has your back will enable you to more effectively manage that crisis situation.


It is important that you build in some time to decompress after a crisis situation.  Emotions are running high, and there is a solid chance that your heart is beating in over drive.  Talk a walk outside, sit in a quiet space, or put on some comforting music so you are able to come down and refocus. The situation that you just handled did not go from 0 to 100 in .2 seconds, and you are not expected to come back to zero instantaneously.  It is more than ok to tell your work colleagues that you ‘need a minute’ to stay settled and calm, and that you will be available at a later time in the day.

Set aside time after you decompress from the crisis situation to discuss why and how the situation escalated how it did.  It is very important to talk through the good, the bad, and the ugly to further refine your process and response.  Constructive criticism and feedback should be welcome and viewed as an opportunity for you to refine your skills and self-reflect instead of punishment.  There is always going to be something that could have been better handled in each situation – no one is perfect (and that’s ok!)!


This term is a bit overused at times, but it is something that is vital for you to continue to be your best, calm self in the face of a crisis.  Taking a break from your 9-5 can assist you with being fresh and positive at work.  Self-care takes many forms, and can range from taking a short walk outside, to planning a relaxing vacation, to listening to some true crime podcasts in your down time.  You are no good to your patients and colleagues if you are not being good to yourself first.  You have PTO, USE IT!

As you can see, to stay calm in the face of a work crisis is so much more than just attending a one-time workshop on effective communication skills.

Getting training and education and just one piece of the self-regulation puzzle.  Taking a step back and looking at the bigger picture for the patient is always necessary.  Ask yourself “What am I doing to contribute to this person’s recovery?  How can I better conduct myself to ensure a calm, safe environment?”.  Remembering that it is not all about you, but the patient, can put things into a different perspective and assist you with how you can change your behavior.  The best thing you can do is treat everyone you encounter with a mix of warmth, professionalism, and respect… Remember, people may forget what said… people may forget what you do… but people will never forget how you make them feel – Maya Angelou

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